Refunds

9. Refunds and payment disputes

For a Paddle purchase, refund eligibility and processing follow the Paddle Buyer Terms and Refund Policy applicable to your transaction, together with any mandatory rights you have under law. This agreement does not create a blanket no-refund rule or a separate unconditional money-back guarantee.

Request payment help or a refund through the support link in your Paddle receipt or at paddle.net. For missing access, an incorrect license, or a technical defect, you may also contact oles@optimai.cl. Include the order reference, but do not send full card details or a license key.

An approved refund or payment reversal may remove the license time associated with that purchase. Refunding a renewal does not by itself remove time from other valid paid purchases. Where a partial refund is agreed, its effect on access must be made clear as part of the resolution and remains subject to applicable law. A payment dispute may result in temporary suspension while it is reviewed.

Accepting these license terms does not by itself waive statutory withdrawal, conformity, warranty, or refund rights. Any legally required request for immediate digital delivery and acknowledgment of its consequences must be handled separately in the applicable purchase flow.

Paddle Buyer Terms · Paddle Refund Policy · Paddle payment support